Depending on your device and the type of claim you will receive one of the following results:
Your contract may have been cancelled for one of the following reasons:
Yes, you can file a claim right here on our website. Before you start:
How it works:
Yes! To file a replacement claim, you will need to visit our partner site. You will need to have your purchase receipt handy to reference throughout the process!
How it works:
In order to request a replacement, a Product Replacement Plan or Geek Squad Protection Replacement Plan must have been purchased.
Our partner site supports replacement plans only. If you require service under your Geek Squad Protection Service Plan or Geek Squad Protection Total Plan, please click here to find out how to contact us. Our customer service team is available to assist you 24 hours a day, 7 days a week, 365 days a year.
Before shipping your defective device it is important that you complete the following:
Yes, all lock and device protection features (including biometric locks) and Google Accounts must be disabled before shipping your defective device. If these locks are not removed, your claim will be delayed.
Click here for instructions that will help you remove lock and device protection features before shipping. Please refer to the manufacturer's manual of your specific model of wireless device for further detailed instructions.
If you have shipped your device and it hasn’t arrived, you have two options to track your device:
You can file a claim right here on our website. First, please ensure that the IMEI number of your defective device is the same as the device covered under your plan.
If your plan is not registered:
How it works:
If you file a claim and your wireless device is determined to be defective, you’ll be asked to choose one of the following service options:
Once we receive your defective device, we’ll refund the deposit to your credit card. Please note that your deposit will not be refunded if we do not receive your defective product within 30 days of you receiving the replacement device.
*Please see your Terms and Conditions for more information.
There are two ways to make a payment for your plan: 1. Online or 2. Pre-authorized payments. To make an online payment, make sure you have your original receipt close by. It has important information that you will need to make a payment.
Here's how it works:
If you have any further questions regarding billing or making a payment or would like to request a copy of our pre-authorized payment form, you can click here to find out how to contact us.
You can change your credit card details right here on our website.
Here's how it's done:
Yes, we take information security very seriously. Encryption is a secure way of coding the information in a file so that if it's intercepted by a third party as it travels over a network, it cannot be read.
Only the person or persons that have the right type of decoding software can unscramble this encrypted message. Thus, your encrypted information can only be read by this website. Internet Explorer, Firefox, Chrome, and Safari support the recommended 128-bit key length encryption.
In addition, this website is encrypted using SSL (Secure Socket Layer) encryption. So even when being displayed on your computer screen, access to your information is still restricted. To further help protect your privacy this website will also automatically log you out after 20 minutes of inactivity.
We will never send you an email or text asking for confidential information. If you’ve received a suspicious email or text, please call 1-800-433-5778. Do not respond to any message requesting confidential information, do not reply or click links or attachments.
Alternatively, you may report a suspicious email to:
The Canadian Governments Anti-Fraud Service:
By Phone: 1-888-495-8501
By Email: firstname.lastname@example.org