Contact Us
Our Self-Serve Portal is available 24/7 and offers a quick and easy way to do the following:
- File a Service Request
- Check the Status of a Service Request
- Get updates on your repair status
- Make a payment or change your recurring billing Payment Method
- Find answers to your questions about how to file a Service Request, manage billing and more in our FAQ section!
Still can’t find what you’re looking for? Get in touch with our Customer Service Team!
Help is one click away! Start a chat using the button below and you will be connected with an Agent. To help us locate your Plan or Service Request, be sure to have your original Best Buy Canada store or online purchase invoice handy. If you have questions about a mobile device, you will need your IMEI number available for us to reference. See our FAQ section for details on how to locate your IMEI.