Contact Us

Our Self-Serve Portal offers a quick and easy way to do the following:

File a Service Request File a Service Request

Change Your Payment Method Change Your Payment Method

Check the Status of a Service Request Check the Status of a Service Request

Make a Payment Make a Payment

Repair Status Repair Status

Have questions? Find answers in our FAQ section about how to file a Service Request, manage billing, and more!

FAQFAQ

Still can’t find what you are looking for? Get in touch with our Customer Service Team!

1Call Us at 1-866 -BESTBUY (1-866-237-8289)
24 Hours a Day, 7 Days a Week, and just say "Best Buy Geek Squad"

2 To get connected to the right Customer Service Agent, here are a few options to pick from:
  • For all payment related inquiries or to make changes to your plan, please say "Billing";
  • To follow up on a Service Request, say “Existing Service Request”
  • To book or reschedule an in-home installation service appointment, for products such as televisions or computers, please say “In Home Installation”;
  • For technical services such as computer diagnostics, please say “Remote Technical Services”.

3Press 4
Get Connected with the right Customer Service Agent

Phone Instructions Press

  • Billing questions 1
  • Follow up on an existing Service Request2
  • Booking or rescheduling In-home installation service appointments, for products such as televisions or computers3
  • Remote technical services such as computer diagnostics 4